Show products
Mo-Fri 7.00-16.00
+421 337 719 801


We are ready to ship standart size of ECO WAX TTR ribbon in big quantity and special PRICE, already tested with our customers and dealers. For more information contact our sales team AGFOIL EUROPE.
Learn more
We are pleased to invite you for a visit in our stand Nr. 7E37 in Hall 7 on the following LABEL EXPO in Brussel (24.-28.9.2017).   This year, among other things, AG FOIL EUROPE celebrates the…
Learn more
All News


Veselé 426

922 08 Veselé
 map >>
Tel.: +421 337 719 801
  +421 337 719 802

Subscribe to newsletters

General Terms and Conditions (GTCs) AG FOIL EUROPE Ltd.

I. Introductory provisions

1. General Terms and Conditions (GTCs) AG FOIL EUROPE s.r.o., Bratislava, Kopčianska 3756/10 851 01, operating in Trebatice, Družstevná 549/7, 922 10. ID Number: 36239887 (contractor) are becoming an integral part of the purchase contract or binding order.

2. General terms and conditions set out guiding principles for the supplier-customer relations, conditions of production, supply and handling of products, negotiated in a contractual relationship.

II. Orders, contracts and their implementation

1. Mutual relations between the supplier and the customer are always set out in a contract, while an order confirmed in writing, respectively by e-mail is also considered a binding contract.

2. It is a duty of the customer when a new supplier-customer relationship is being agreed to provide the supplier with all their identification documents, ie. copies of the certificate of incorporation or trade license and a tax registration certificate or a VAT registration.

3. The customer confirms by granting his personal data that they may be used by the supplier for billing associated tasks.

4. The customer will provide all documents necessary specified by the supplier to allow the processing of his request (order). The customer will also provide all necessary assistance in relation to the product specification (production materials, dimensions, designs, conditions of supply and so on).

5. If the customer does not provide the supplier with the necessary documents at the time of preparation, the supplier reserves the right to suspend the start of production until all conditions are met and to extend the agreed delivery time.

6. The supplier has the right not to accept an order from such customer which in the past did not adhere in due and timely manner to his contractual obligations.

7. In the case of advanced invoices, production will start only once the whole due amount has been paid.

8. The supplier is not responsible for the contextual or substantive differences in assignments supplied by the customer (order, graphic data), if the customer did not warn the supplier in writing before the approval of graphics, did not ask for their elimination, or in cases where the supplier alerted the customer about faults or discrepancies in graphics and the customer still insisted on proceeding, as well as cases when the supplier was not able to detect faults or discrepancies. If these events have negative effect on the quality of the assignment and subsequently the quality of the final product, this fact is not considered as a poor performance by the supplier.

9. The supplier is not responsible for any infringement of intellectual property or copyright, which is committed by the customer within the contractual period. In the event of any sanctions (eg. damages, contractual penalties ...) to supplier arising from such breach, the contractor is entitled to bill such costs to the customer.

10. All parameters of supplied product are specified in the quotation or graphical preview, submitted before the first implementation of the product manufacture.

11. Minimum requirements for price quotation:

  • Product name and its exact specifications
  • The amount of the required units
  • Product dimensions
  • The intended use
  • The required delivery date (day, month, year or hour)

12. The minimum requirements for the first product order:

  • Number of quotation based on which the order is being placed
  • Internal code of the product to the customer, if it is determined
  • Product name and its exact specifications according to quotation
  • Ordered product quantity
  • Price in accordance with the quotation
  • Delivery address
  • Billing address

13. Minimum requirements repeated product order are:

  • Supplier’s product reference code (abbreviation - see. invoice / delivery note); customer´s internal code is also allowed
  • Name of a product
  • Ordered product quantity
  • Product name and its exact specifications according to quotation
  • Desired delivery date
  • Delivery address
  • Billing address

14. A minimal order quantity is required for some of the raw materials used for the production of semi-finished products (non-standard materials), that are not normally on offer. When planning the production of a product from these non-standard materials, supplier notifies the customer in advance of this fact. Should the customer confirm such order he is required to pay for the entire quantity of such material at the time of initial production. If a part of this material remains unused, the contractor will store it for a period of 6 months from the initial production at his own expense for possible future use. In the case of repeated production, the price paid for the raw material will be deducted from the final bill. If the material remains unused at the end of the 6-month period, it becomes the property of the supplier on the next day following the 6-month period. The supplier may use this material according to his own will, without having to notify the customer.

15. The implementation of the product is always initiated based on contract (order) endorsed by both parties. The data used for the conclusion of the contract (contract / order) between both parties, is the quotation sent by the supplier to the customer upon written request, specifying product requirements. The customer will place an order based on the quotations requirements according to section 10 and 11 of the Terms and Conditions. The customer and supplier are entering into a contract as soon as an order is confirmed.

16. If the parties agree on the termination of the contract, the buyer is obliged to pay any demonstrable implementation/production costs to date, up to a total contracted price.

17. A product will be manufactured and delivered in a quality corresponding to the respective capabilities of used production technology and parameters confirmed the order.

18. The supplier may, due to the capabilities of used production technology, deviate from the amount specified by customer by a maximum of +/- 5% of the total one-off supplied amount of any one item. The customer is obliged (the quantity concerned) to meet this criterion and to pay the price for the quantities actually delivered.

19. All communication is also accepted by fax or email.

20. Supplier Contact Address:

AG FOIL EUROPE s.r.o., Družstevná Ulica 549/7, 922 10, Trebatice, +421 33/771 98 01,02

III. Purchase price and payment terms

1. Quotation (price offer) includes proposal of prices (costs) for the implementation of customer requirements, including the proposed payment terms.

2. Unless the quotation suggests otherwise, it is understood that the purchase price is EXW (without transport costs included).

3. The product price includes a valid rate of VAT or other taxes and customs or other fees in force at the time of shipment.

4. Payment terms are negotiated individually, based on a proposal in quotation.

5. The customer is obligated to pay the supplier the agreed purchase price under the agreed conditions.

6. The supplier issues a tax document (original invoice) not earlier than the date of taxable supply, ie. The date of the expedition, together with the delivery note.

7. In the event of customer default in payment, the supplier is entitled to charge the customer a penalty of 0.15% of the outstanding amount for each calendar day of delay after the due date of payment.

IV. Terms of delivery

1. The Contractor shall deliver the product to the customer at the deadline specified in the confirmed order.

2. Unless otherwise stated in the quotation, standard delivery terms are EXW.

3. If the customer arranges his own transportation at his own cost, he shall indicate this in his order. In this case, goods are considered to be delivered upon submission to the carrier. The risk of damage to the goods are transferred to the customer at the time of handover.

4. If the customer fails to state in writing that he wishes to collect the goods at the premises of the supplier, the supplier is entitled to deliver the ordered product in any suitable manner to the headquarters of the customer. In this case, the service provided by the supplier at the customer's expense.

5. The contractor will supply the entire quantity ordered at once, or if required by the customer order quantity divided into lots.

6.The goods become the property of the buyer only after the entire price has been paid. Customer confirms the receipt of the goods by signing the delivery note, which he scans and sends to the supplier via email – on the email address

7. The customer is obliged to check to detect any discrepancies immediately upon product delivery. Should any discrepancy occur, customer contacts their supplier and sends a written notice of non-compliance identified in accordance with the Complaints Procedure.

8. If the parties agreed on returning logistics packaging, the customer shall do so in accordance with previously agreed conditions.

9. If the packaging is not returned under these conditions, the supplier is entitled to charge the customer the full price according to the valid price list.

10. If the buyer is in arrears with payment of its obligations towards suppliers for more than 10 days, the supplier is entitled to suspend the production and delivery of all running contracts until payment for all obligations of the customer is received by the supplier. Crediting the final amount due to the supplier's account a new run of the agreed deadlines for implementation begins. In such cases the supplier has the right to require advance payment for their implementation - the deadline fulfillment then begins on the date of advance invoice payment - crediting the amount to the account of the supplier.

11. If the supplier cannot meet his obligations, directly or indirectly, for reasons beyond his control (such as eg. a war, threat of war, insurrection, sabotage, fire, terrorist attack or threat, storm, flood, explosion, natural disasters, government regulation or restriction of the European Union, strike, complete or partial destruction of plant or production line of supplier or its subcontractors, supply contractors, change in customs regulations, import and export quotas, a ban on export or import), and which are capable of preventing him from fulfilling the contract, the supplier shall immediately inform the customer, in this case the supplier is entitled unilaterally withdraw from the contract or the two parties will mutually agree on further action. The period of fulfillment will be extended accordingly. In these cases, the supplier is obliged to compensate the other party´s damages, including lost profits.

V. Packaging

1. All supplier’s product packaging is to adequately protect the product against damage during handling and transport.

2. The packaging of the product is marked with a unique number (Product ID).

3. The standard supplied products are packaged according to the current offer of AG FOIL EUROPE sro.

VI. Warranty conditions

1. Products supplied have a 12 months’ warranty from date of manufacture marked on the package unless otherwise indicated, such as a note on the invoice or a clause in the contract.

2. Quality of delivered products are governed by rules set out in Art. II.

3. Recommended conditions for product transportation, storage:

  • Storage in undamaged, original packaging
  • Normal relative humidity environment (50 ± 5%)
  • Temperature (22 ° C ± 2 ° C)
  • Stored away from direct sunlight, radiant heat
  • Protection against natural or other humidity, pollution, weather and mechanical damage
  • Should not be stored with other products or substances which can release chemical vapors, particularly substances containing plasticizers, solvents or the like
  • It is advised to use oldest stored products as first
  • Repacking partially consumed products in their original packaging or those recommended by supplier

4. The intended method of use of the product and the method of its application must be consulted in advance with the contractor.

VII. Complaint

1. Complaints are governed by the Complaint protocol of AG FOIL EUROPE s.r.o. published on (section 'Support').

VIII. Final Provisions

1. When selling all its products supplier assumes that the customer independently and freely decides on their suitability for the intended use.

2. The supplier shall be responsible for any damages caused by its activities up to the actual amount, or up to the amount of the value of the undelivered or incorrectly delivered goods.

3. The terms agreed upon in purchase agreement, an amendment to the purchase agreement or a written and confirmed order outweigh these terms and conditions. All other legal relations and obligations of the Contracting Parties shall be solved in accordance with § 273 of the Commercial Code valid in the Slovak Republic.

4. Issues that arise from industrial relationships between customer and supplier will be addressed preferably by personal or written contact. A lawsuit will be considered as a last resort.

5. If it is not otherwise agreed between the supplier and the customer, the entire legal relationship established between a customer and the supplier shall be governed by the applicable law of the Slovak Republic, ie, they chose a decisive law - the Slovak Republic.

6. If it is not otherwise agreed between the supplier and the customer, dispute settlement resulting from the contractual relationship established between a supplier and a customer, the Slovak court jurisdiction, the local competent courts for the settlement of disputes is a general court of the supplier.

7. In the case of contracts translation and these General Terms and Conditions in another language the interpretation of the Slovak version is considered to be the ultimate version.

8. These General Terms and Conditions, published on, come into force on January 1, 2016.